Delivery information

Whitmore's Timber Delivery Information

At Whitmore's Timber, we strive to ensure that your orders are dispatched promptly. Here's what you need to know about our delivery process:

Free Delivery When You Spend £60 or more (Exclusions Apply)

This offer applies to products not covered by the following list:

  • Cladding Products
  • Skirting/Architrave Products
  • Flooring Products
  • Timber Boards including OFFCUTS
  • Bench Slats
  • Fencing Battens
  • Tulipwood Carving Blanks
  • Oak Structures
  • Collection Only Items
  • Items longer than 1 Metre in Length

Dispatch Times

  • In-Stock Items: We aim to dispatch items in stock within 1 working day. If there are any delays, we will contact you as soon as possible.
  • Made To Order Items: Please see the listing for individual lead times. 
  • Cut Off Time: 13:00 - (Monday to Friday). We can only fulfil orders Monday to Friday, for orders placed before 13:00 we will aim to dispatch the items that day. For orders placed after 13:00 we will aim to dispatch them by the next working day.*

*Depending on the delivery service used, we may not be able to arrange for the delivery collection until the next working day.

Delivery Services

Royal Mail Tracked 24/48:

  • Suitable for packages up to 20kg.
  • Heavier orders may be split into multiple shipments.
  • For very heavy orders, we may consider other courier services.

DX Courier Network:

  • Handles longer items up to 6 metres in length and up to 30kg (with the possibility of higher weights).
  • Offers next working day delivery.
  • Saturday delivery is available at an additional cost.

Others Couriers:

  • Where possible we try and find the best priced couriers for each items, some items will be handled by Fedex, Parcelforce, UPS as well as the above carriers.

Collection and Local Delivery

Free Collection from Our Site (LE17 5AQ):

  • Available Monday to Thursday, 8am to 4.15pm, and Friday, 8am to 3pm.
  • Please wait for a call or email from our team to confirm that your order is ready for collection.

Local and Nationwide Delivery:

  • Made using our curtain-sided lorries.
  • Typically, deliveries are made on the next working day (Monday to Friday) once loaded.
  • Please note that deliveries are curbside and do not include unloading. If unloading is required, please request a Moffett for delivery.
  • Please await an email for an exact delivery date as our lorries deliver in certain postcode regions on certain days. 

Thank you for choosing Whitmore's Timber. If you have any questions about your delivery, please don't hesitate to contact us.