Delivery information

Whitmore's Timber Delivery Information

At Whitmore's Timber, we strive to ensure that your orders are dispatched promptly. Here's what you need to know about our delivery process:

Dispatch Times

  • In-Stock Items: We aim to dispatch items in stock within 1 working day. If there are any delays, we will contact you as soon as possible.
  • Made To Order Items: Please see the listing for individual lead times. 

Delivery Services

Royal Mail Tracked 24/48:

  • Suitable for packages up to 20kg.
  • Heavier orders may be split into multiple shipments
  • For very heavy orders, we may consider other courier services.

DX Courier Network:

  • Handles longer items up to 6 metres in length and up to 30kg (with the possibility of higher weights).
  • Offers next working day delivery.
  • Saturday delivery is available at an additional cost.

Fedex Express/Parcelforce:

  • For orders delivering to England, Wales and some parts of Scotland Fedex next working day delivery is used. Each parcel can weigh up to 30kg.
  • For deliveries to Scottish highlands Parcelforce will be used. 

Collection and Local Delivery

Free Collection from Our Site (LE17 5AQ):

  • Available Monday to Thursday, 8am to 4.15pm, and Friday, 8am to 3pm.
  • Please wait for a call or email from our team to confirm that your order is ready for collection.

Local and Nationwide Delivery:

  • Made using our curtain-sided lorries.
  • Typically, deliveries are made on the next working day (Monday to Friday) once loaded.
  • Please note that deliveries are curbside and do not include unloading. If unloading is required, please request a Moffett for delivery.
  • Please await an email for an exact delivery date as our lorries deliver in certain postcode regions on certain days. 

Northern Ireland Delivery

  • We can offer delivery to Northern Ireland, however please contact us for pricing as courier costs have increased or been restricted due to changes in legislation.

Thank you for choosing Whitmore's Timber. If you have any questions about your delivery, please don't hesitate to contact us.