Return and Refund Policy

You must inform us that you wish to return an unwanted item up to 14 days from the day it was delivered, after this time returns are only accepted at our discretion. 

Prior to returning the goods, we ask that you call us on 01455 201 121 or email us at accounts@whitmores.co.uk

Please securely pack the item and send it back to:

Whitmore’s Timber

Online Customer Returns Department

Main Road

Claybrooke Magna

Nr.Lutterworth

Leicestershire

LE17 5AQ

We strongly recommend that you send the goods back to us through a tracked delivery service. We are not liable for any returned goods that are lost in transit. 

We would need to receive the item in an unused and saleable condition and within the 14 days of you telling us that you are returning it.

The cost of sending the item back to us is non-refundable unless agreed by Whitmore’s Timber.*

We will issue the refund by the original payment method. The refund will be issued within 5 working days of the arrival of the item with us in the condition as stated above. 

*Items Deemed Defective, can be returned at no cost to the customer.